Terms & Conditions

1. Acceptance of Terms

Welcome to c9399, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User") and c9399 ("Platform", "We", "Us"). By registering an account, depositing funds, or otherwise accessing any part of c9399, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms apply to all services offered by c9399, including live casino games, cricket betting, slot games, card games, crash games, fishing games, and any future products or features made available on this platform. If you do not agree with any part of these Terms, you must immediately discontinue use of the platform.

2. Eligibility & Age Restriction

To create an account and use c9399 services, you must meet all of the following eligibility criteria. Failure to meet any one of these requirements renders your registration void and any winnings forfeited.

• You must be at least 21 years of age. c9399 strictly prohibits access by minors.
• You must be a resident of Bangladesh or accessing the platform from a jurisdiction where online gambling is not explicitly prohibited.
• You must not be an employee, contractor, director, or family member of an employee of c9399 or any of its partners.
• You must have the legal capacity to enter into a binding agreement in your country of residence.
• You are solely responsible for ensuring that using this platform is lawful in your jurisdiction.

c9399 reserves the right to request proof of age at any time and to suspend accounts pending verification. Accounts found to belong to underage users will be closed immediately, and all associated funds will be voided.

3. Account Registration & Security

Each player is permitted to hold only one active account on c9399. Duplicate accounts are strictly prohibited and may result in the permanent closure of all associated accounts and forfeiture of any balance. To register, you must provide accurate, complete, and up-to-date personal information.

Account Verification (KYC)

As part of our commitment to fair play and regulatory compliance, c9399 may require identity verification documents before processing withdrawals or granting full account access. Documents we may request include:

• Government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address (utility bill or bank statement dated within the last 3 months)
• Screenshot or statement from the payment method used (bKash, Nagad, Rocket, etc.)
• Any additional documents deemed necessary by our compliance team

Password & Account Security

You are fully responsible for maintaining the confidentiality of your login credentials. c9399 will never ask for your password via email, SMS, or any other channel. If you suspect unauthorized access to your account, you must contact our support team immediately at [email protected]. Any activity occurring under your account credentials is your sole responsibility unless you have notified us of a breach in writing.

4. Deposits & Withdrawals

c9399 supports fast and secure BDT transactions through Bangladesh's leading mobile financial services. All currency amounts are processed in Bangladeshi Taka (৳). We do not accept payments in any other currency at this time.

Deposit Rules

Deposits are credited to your account instantly or within a few minutes. Supported deposit methods include:

• bKash — instant transfers directly from your bKash wallet
• Nagad — fast credits from your Nagad account
• Rocket (Dutch-Bangla Mobile Banking) — straightforward mobile-to-platform transfers

Withdrawal Rules

Withdrawals are subject to the following conditions to ensure the integrity of financial transactions and prevent abuse:

• Your account must be fully verified (KYC complete) before any withdrawal is processed.
• Withdrawal requests are typically processed within 24–72 hours from the time of submission.
• Winnings derived from bonus funds are subject to a rollover before withdrawal eligibility is granted.

5. Bonuses & Promotions

c9399 periodically offers bonuses, free spins, cashback promotions, and seasonal offers (for example, special promotions around BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh). All bonuses are subject to the following general terms in addition to any promotion-specific conditions communicated at the time of offer:

• Bonuses may only be used by the player to whom they were issued. Bonus transfers between accounts are not permitted.
• All bonuses carry a wagering requirement that must be fulfilled before winnings can be withdrawn. The applicable rollover multiplier is stated in the specific promotion's terms.
• c9399 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice.
• Bonus abuse, including bonus multi-accounting, pattern betting, or exploiting game mechanics to generate risk-free returns, will result in immediate account suspension.
• Free spins credited as part of a promotion will expire if not used within the stated validity period.

c9399 is not responsible for technical errors that may prevent a promotion from being applied correctly. If you believe a bonus has not been credited to your account in error, please contact our support team within 48 hours of the promotion period ending.

6. Prohibited Conduct

The following actions are strictly prohibited on c9399 and will result in immediate account suspension, permanent closure, and forfeiture of funds, in addition to potential legal action where applicable:

• Using automated software, bots, scripts, or any artificial intelligence tools to gain an unfair advantage in any game or betting market.
• Colluding with other players or engaging in match-fixing, especially in live sports betting markets.
• Engaging in any form of money laundering, fraud, chargeback abuse, or using stolen payment credentials.
• Attempting to exploit software bugs, glitches, or vulnerabilities in any game or platform feature.
• Registering more than one account or using another person's identity or payment method without explicit authorization.

c9399 employs fraud detection systems and reserves the right to investigate any account showing suspicious patterns. Investigations are conducted in strict confidence and may involve third-party verification partners.

7. Responsible Gaming

c9399 is firmly committed to promoting responsible gaming. We believe gambling should remain an enjoyable form of entertainment and not become a source of financial or emotional harm. We encourage all players to set personal deposit limits, session time limits, and to take regular breaks from play.

If you feel that your gambling habits are becoming problematic, please reach out to our support team at [email protected]. We can assist in placing voluntary account restrictions including deposit limits, temporary time-outs, or full self-exclusion. For more detailed guidance, please visit our dedicated Responsible Gaming page.

8. Limitation of Liability

c9399 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or service interruption. The platform is provided on an "as is" and "as available" basis. While we strive to maintain continuous and uninterrupted service, we do not guarantee that the platform will be free of errors, delays, or technical failures at all times.

In the event of a system malfunction or human error that results in an incorrect display of odds, game results, or account balances, c9399 reserves the right to void the affected transactions and restore the correct position. We will communicate any such corrections to affected players promptly.

9. Intellectual Property

All content on the c9399 platform — including but not limited to logos, graphics, text, game interfaces, software, and promotional materials — is the exclusive property of c9399 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. Reproduction, distribution, modification, or commercial exploitation of any c9399 content without express written permission is strictly prohibited and may result in legal action.

10. Amendments to Terms

c9399 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will provide reasonable notice by posting a prominent notice on the platform and updating the "Last Updated" date at the top of this page. Your continued use of c9399 following the effective date of any revision constitutes your acceptance of the updated Terms.

We strongly recommend that you review these Terms periodically to stay informed of any updates. The most current version of the Terms is always accessible on this page at https://c9399.vip/terms-conditions.

11. Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with these Terms shall first be referred to c9399's customer support team for resolution. c9399 is committed to resolving disputes fairly and promptly. If a resolution cannot be reached through direct communication, the parties agree to pursue resolution through binding arbitration before resorting to litigation. Players agree that any claim must be brought within 12 months of the event giving rise to the dispute.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our team is here to help. Our customer support team is available 24 hours a day, 7 days a week, 365 days a year — including all major Bangladeshi holidays such as Eid, Durga Puja, Victory Day, and Independence Day.

You can reach us by email at [email protected]. Please include your registered username and a clear description of your query so our team can assist you as efficiently as possible.